Last Updated: November 7, 2026
Welcome to BrandRetails (https://brandretails.shop/).
At BrandRetails, your privacy and the security of your personal information are important to us. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit our website, purchase our products, use our live chat, or contact our customer support team.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our website.
A. Personal Information
When you contact us, submit a support request, or place an order, we may collect:
- Full name
- Email address
- Contact information you choose to provide
- Billing and order information
- Information submitted through our customer support forms
B. Customer Support Information
Our Customer Help page includes a contact form where customers can submit their name, email address, and message.
When you contact us through this form or our live chat, we may collect:
- Your name and email address
- Your questions and messages
- Order-related information you provide
- Technical information associated with the support interaction, where available
We use this information to respond to your questions, provide assistance, and resolve customer requests.
C. Order and Purchase Information
When you purchase a product from BrandRetails, we may collect:
- Products purchased
- Order numbers
- Transaction references
- Billing information
- Preferred software versions
- Order status and delivery information
D. Software Activation Information
Some products require assistance with activation or license assignment.
For these orders, we may request the email address associated with your Autodesk account to help process your purchase and provide activation assistance.
We do not ask customers to provide their Autodesk account passwords. Never share your account password or sensitive login credentials through our website, email, or live chat.
E. Technical Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Website usage information
- Cookies and similar technologies
- Basic website security and diagnostic information
2. How We Use Your Information
BrandRetails uses personal information for legitimate business and customer service purposes, including:
- Processing and managing customer orders.
- Providing purchased digital products and related instructions.
- Assisting with software activation and license assignment.
- Sending order confirmations and purchase updates.
- Responding to customer support requests.
- Providing assistance through live chat and contact forms.
- Answering product and software version questions.
- Improving website functionality and customer experience.
- Maintaining website security and preventing fraudulent activity.
- Meeting applicable legal and accounting requirements.
We only intend to use your information for purposes that are relevant to your interaction with BrandRetails and permitted by applicable law.
3. Customer Support and Live Chat
BrandRetails provides customer assistance through its website, including live chat and the Customer Help contact form.
When you use these services, your submitted information and conversation details may be processed so that we can:
- Understand your request.
- Respond to product questions.
- Assist with purchases and orders.
- Provide installation and activation guidance.
- Follow up on unresolved support requests.
If our live chat or contact form is operated by a third-party service provider, that provider may process certain information on our behalf in accordance with its own privacy practices and the applicable service agreement.
We recommend that customers avoid submitting passwords, payment card details, or other highly sensitive information through live chat or contact forms.
4. Payment Information
Payments made through BrandRetails may be processed by third-party payment providers.
Payment information is handled according to the privacy and security practices of the relevant payment provider.
We may receive limited transaction information, such as payment confirmation, transaction references, and order status, to manage purchases and provide customer support.
We do not intend to store complete payment card details on our own systems.
5. Third-Party Software and Services
BrandRetails offers professional software products, including Autodesk-related software solutions.
Some purchases may involve third-party platforms or services to facilitate software activation, license assignment, or customer support.
Where necessary, information supplied by customers may be used for these purposes, subject to the applicable licensing arrangements and legal requirements.
Autodesk is an independent third party. BrandRetails is not Autodesk, and Autodesk’s own privacy policy and terms govern its handling of personal information through its services.
Software installers may be downloaded directly from the relevant software manufacturer’s official website.
We encourage customers to review the privacy policies and terms of any third-party services they use.
6. How We Share Your Information
BrandRetails does not sell personal information to third parties.
We may share limited personal information when necessary with:
- Payment processing providers.
- Website hosting and infrastructure providers.
- Live chat and customer support providers.
- Order management and technical service providers.
- Relevant third-party platforms involved in fulfilling a purchase.
- Legal authorities or professional advisers when required or permitted by law.
We aim to share only the information reasonably necessary for the relevant business purpose.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, improve browsing experiences, remember preferences, and understand website performance.
Depending on the technologies enabled on our website, cookies may be used for:
- Essential website functionality.
- Shopping cart and checkout operations.
- Website security.
- Analytics and performance monitoring.
- User preferences.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
8. Data Security
We take reasonable technical and organizational measures to protect personal information