Last Updated: November 7, 2026
Welcome to BrandRetails.
These Terms of Service govern your access to and use of our website, https://brandretails.shop/, and the products and services offered through it.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
If you do not agree with these terms, please do not use our website or services.
1. About BrandRetails
BrandRetails is an online store offering professional software products and digital technology solutions for individuals, professionals, businesses, designers, engineers, architects, and creative users.
Our website provides product information, purchasing facilities, digital delivery information, and customer support.
For questions or assistance, you can contact us through:
- Website: https://brandretails.shop/
- Email: support@brandretails.shop
- Customer Help: https://brandretails.shop/customer-help/
- Live Chat: Available through our website.
2. Eligibility and Website Use
By using BrandRetails, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide is accurate and complete.
- You will use our website and purchased products for lawful purposes.
- You will not attempt to misuse, disrupt, or compromise our website or services.
- You will respect applicable software licensing conditions and intellectual property rights.
You must not use our website for fraudulent, unlawful, or unauthorized activities.
3. Products and Services
BrandRetails offers digital software products and related services, including professional software solutions for:
- Architecture and construction.
- Engineering and manufacturing.
- Computer-aided design (CAD).
- 3D modeling and visualization.
- Animation and creative production.
- Other professional technology applications.
Product availability, features, supported versions, and licensing arrangements may vary.
Customers should carefully review each product description before placing an order.
We reserve the right to update product information, pricing, availability, and descriptions when necessary.
4. Software Licensing and Activation
Certain products require software activation or license assignment through a third-party software platform.
For relevant purchases, customers may be asked to provide the email address associated with their software account so that our team can assist with the activation or license assignment process.
Important licensing conditions:
- Software installers may be downloaded directly from the relevant manufacturer’s official website.
- The software download source and the license entitlement are separate matters.
- BrandRetails does not claim to be Autodesk or an official Autodesk representative unless expressly authorized.
- Autodesk trademarks, products, and services remain the property of their respective owners.
- All software use must comply with the applicable manufacturer’s license agreement and terms.
- Customers should verify that the license entitlement and usage rights meet their requirements before purchasing.
We do not ask customers to provide their software account passwords.
A purchase from BrandRetails does not grant rights beyond those provided by the applicable software license.
5. Product Versions and Compatibility
Some software products may be available in different annual versions or releases.
Where applicable, customers can specify their preferred version through checkout notes or by contacting our support team before purchasing.
Version availability depends on the specific product and applicable licensing arrangements.
Certain products, including continuously updated software, may not follow a traditional annual-version model.
Customers are responsible for checking:
- Operating system compatibility.
- Hardware requirements.
- Software version compatibility.
- Required account eligibility.
- Any additional manufacturer requirements.
Please contact us if you need help identifying the appropriate product or version.
6. Orders and Payments
When placing an order through BrandRetails, you agree to provide accurate and complete purchasing information.
Orders are subject to payment authorization and successful processing.
We reserve the right to review, delay, or decline an order where there is a reasonable concern involving:
- Incorrect or incomplete information.
- Suspected fraudulent activity.
- Payment authorization problems.
- Product availability.
- Licensing or fulfillment restrictions.
Prices, applicable taxes, and available payment methods will be displayed during checkout where applicable.
An order confirmation does not necessarily mean that digital delivery or activation has been completed.
7. Digital Delivery
Products offered through BrandRetails are primarily delivered electronically.
Depending on the product, delivery may include:
- Purchase confirmation.
- Software download instructions.
- Activation assistance.
- License assignment assistance.
- Related product information.
Our target delivery time is within 24 hours after successful order processing and receipt of the required customer information.
Some orders may require additional processing or verification.
Customers are responsible for providing a valid email address and any information reasonably required to complete their orders.
8. Customer Support and Technical Assistance
BrandRetails provides customer support through:
- Live chat on our website.
- Our Customer Help page.
- Email at support@brandretails.shop.
Our team can assist with:
- Product selection and version questions.
- Order status enquiries.
- Download instructions.
- Installation guidance.
- Activation troubleshooting.
- General product-related questions.
We aim to provide helpful and timely assistance. However, we cannot guarantee uninterrupted availability of customer support or third-party services.
9. Returns, Cancellations, and Refunds
All cancellation and refund requests are handled in accordance with our Return & Refund Policy.
Our policy covers situations such as:
- Products not delivered.
- Activation failures attributable to the supplied product or service.
- Incorrect products or versions.
- Duplicate payments.
- Products materially different from their descriptions.
Digital products may have different cancellation conditions from physical goods.
Nothing in these Terms of Service removes or restricts any consumer rights that cannot legally be excluded.
For complete details, please review our Return & Refund Policy on our website.
10. Customer Responsibilities
Customers are responsible for:
- Providing accurate order and account information.
- Reviewing product descriptions before purchasing.
- Ensuring their devices meet the published system requirements.
- Maintaining the security of their own accounts.
- Using purchased software according to applicable license terms.
- Not sharing or distributing software in unauthorized ways.
- Not attempting to bypass software activation or security mechanisms.
BrandRetails is not responsible for problems resulting from inaccurate information supplied by customers or unauthorized use of software.
11. Intellectual Property
All website content, including text, graphics, design elements, logos, and other materials created for BrandRetails, is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially exploit BrandRetails website content without prior written permission, except where permitted by law.
Third-party trademarks, logos, and product names displayed on our website belong to their respective owners.
Their appearance on our website does not automatically imply sponsorship, endorsement, or official partnership.
12. Third-Party Websites and Services
Our website may contain links to third-party websites and services, including software manufacturers, payment providers, and external support platforms.
These services operate independently of BrandRetails.
We are not responsible for the content, availability, privacy practices, or terms of third-party websites.
Customers should review the applicable third-party terms and policies before using those services.
13. Limitation of Liability
To the extent permitted by applicable law, BrandRetails will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
This may include losses resulting from:
- Temporary website interruptions.
- Third-party service outages.
- Customer-side hardware or software incompatibility.
- Unauthorized changes made to customer devices.
- Delays caused by circumstances outside our reasonable control.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded.
14. Availability and Service Interruptions
We aim to keep our website and services available and functioning properly.
However, we do not guarantee uninterrupted access.
Access may occasionally be affected by:
- Website maintenance.
- Technical problems.
- Hosting or infrastructure interruptions.
- Third-party service outages.
- Security incidents.
- Circumstances beyond our reasonable control.
We will take reasonable steps to restore normal service when possible.
15. Privacy and Personal Information
Your use of BrandRetails is also subject to our Privacy Policy.
The Privacy Policy explains how we collect, use, store, and protect personal information, including information submitted through orders, live chat, and customer support forms.
Please review our Privacy Policy for more information.
16. Suspension or Termination
We reserve the right to restrict or suspend access to our website or services where we reasonably believe a user has:
- Violated these Terms of Service.
- Engaged in fraudulent or unlawful activities.
- Attempted to compromise website security.
- Misused our products or services.
- Violated applicable intellectual property or licensing rights.
Any such action will be taken subject to applicable law and any contractual or consumer rights.
17. Changes to These Terms
BrandRetails may update these Terms of Service from time to time.
Updated terms will be published on this page with a revised Last Updated date.
Your continued use of the website after changes take effect constitutes acceptance of the updated terms where permitted by applicable law.
18. Governing Law and Disputes
These Terms of Service are subject to the laws applicable to the business operating BrandRetails, without prejudice to mandatory consumer protection rights that may apply in the customer’s country of residence.
If a dispute arises, we encourage customers to contact our support team first so that we can attempt to resolve the matter amicably.
Nothing in this section prevents customers from exercising their statutory legal rights.
19. Contact Information
For questions regarding these Terms of Service, purchases, products, or customer support, please contact:
BrandRetails – Customer Support
Website: https://brandretails.shop/
Email: support@brandretails.shop
Customer Help: https://brandretails.shop/customer-help/
Live Chat: Available through our website.
Thank you for choosing BrandRetails.
We appreciate your trust and look forward to providing you with a professional and reliable shopping experience.